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小程序生命周期:不同阶段的客户运营之道 - 小程序资讯 - 上线了sxl.cn随着线下门店流量不足,各电商平台又竞争激烈,再加上高昂的推广费和扣点……流量获取成本越来越高,很多企业和商家开始谋求新的引流获客渠道。而微信小程序由于成本低,使用方便,成了很多商家的新选择。
想要顺利用小程序引流获客,你就需要先了解微信小程序生命周期。从制作一个小程序,到投入运营,商家该如何发挥它的价值,吸引到客户呢?在这个微信小程序的生命周期中,不同阶段有不同的解决办法:
小程序开发阶段:使用「上线了」https://www.sxl.cn/小程序制作工具,选择一个超级云名片模板,可以让你快速生成小程序。在制作小程序时,要注意有美观的信息展示,完善的企业介绍。小程序主页各版块要有逻辑性,内容简洁明了,能够让观众直观了解到核心的业务。这样访客才有心情继续浏览下去。
客户初步获取阶段:有了名片小程序之后,业务人员只需让客户扫描自己的名片小程序码,或者把名片小程序转发给客户,即可快速让客户了解到企业信息。并且可以直接在线交流,缩短销售获客路径,提升沟通效率。
客户分析阶段:商家需要了解客户。名片小程序会捕捉客户浏览足迹,包括谁访问了你的名片,访问了多久,浏览了什么商品,看了什么文章……在超级云名片内,你可以用“超级云助理”查到。根据这些信息,你可以明确知道客户的具体意向,从而为客户提供针对性的解决方案。
客户维护阶段:利用超级云名片小程序,业务人员可以把自己客户按跟进周期、需求紧急程度、客户预算等做好标签分类,通过标签对客户进行实时记录和跟进。这样就能有序管理、避免遗漏。同时也能可根据这些标签来划分客户潜力,以此灵活调整销售策略。
一键对接客户:业务人员离职通常会带走客户,导致客户流失。如何避免这种情况?你可以利用超级云名片的团队管理功能,一键完成销售的人员对接问题,即使销售人员走了,但客户依然可以被对接给另外的销售,不会造成资源丢失。
以上就是小程序的运营生命周期不同阶段应对办法。如今获客成本越来越高,如果商家能利用名片小程序用上述方法运营获客,那么无论是拉新、提高粉丝黏性,都是很有用的 。
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